Customer Service is the New Marketing

Zappos was founded in 1999 and sold to Amazon for $1.2 Billion Dollars just barely over ten years later. Zappos is powered by its customer service and was built on the premise of WOWing each and every customer. It’s that WOW or should I say WOM that enhanced the value of their marketing and attracted [...]

April 15th, 2010 | Category: Branding, Customer, Customer Experience, Customer Support, Social Media, Support, User Generated Content | 22 comments

Wayne Gretzky was an Inbound Marketer

A few years ago in every presentation I made I had a slide at the front of each presentation that featured Wayne Gretzky. It was affectionately called the “Wayne Gretzky School of Marketing” slide and it was basically a photo and a single quote that said “Skate to where the puck is going not to [...]

April 13th, 2010 | Category: Blogging, Branding, Content Marketing, Inbound Marketing, Lead Generation, SEO, Social Media | 5 comments

Using Content to Build Trust in B2B Marketing

In the recent Edelman Trust Barometer report they detail out how trust is rebounding in a handful of Western countries especially in the United States where trust in business jumped 18 points to 54 percent. Which was an interesting statistic no doubt for many of us in business today.

But for me – the real story [...]

April 1st, 2010 | Category: Blogging, Branding, Buzz Marketing, Communications, Content Marketing, Inbound Marketing, Interactive Marketing, Marketing, Social Media, Social Networking, Strategy, Thought Leadership | 22 comments

Creating Engagement in B2B Marketing

A recent Cone Inc.’s Social Media in Business study found that 60 percent of consumers believe they are already interacting with companies on the social Web. Nearly all participants — 93 percent — believe all companies should have a presence in social media. And 85 percent believe companies should not just present information via social [...]

March 2nd, 2010 | Category: Blogging, Branding, Buzz Marketing, Communities, Content Marketing, Conversational Marketing, Inbound Marketing, Interactive Marketing, Social Media, Twitter | 10 comments

4 P's to Social Media Marketing

Ok ok – based on the great response I got from my readers on my last blog post The 4 C’s of B2B Marketing I thought I would try to apply the same principle to Social Media Marketing. Frankly, I have been brewing this post for a while now and its time to let it [...]

January 21st, 2010 | Category: Advertising, Branding, Buzz Marketing, Content Marketing, Inbound Marketing, Interactive Marketing, Lead Generation, Lead Nurturing, Social Media, Strategy | 22 comments

4 C's of B2B Marketing

We’ve all heard about the four P’s of marketing.

Product
Price
Placement
Promotion

The four P’s were created mainly to describe the ideal “marketing mix”. The term “marketing mix” became popularized after Neil H. Borden published his 1964 article, Concept of the Marketing Mix.

I would argue this killer combo of marketing is mainly for B2C marketing and thus it is [...]

January 19th, 2010 | Category: Branding, Content Marketing, Inbound Marketing, Lead Generation, Lead Nurturing, Marketing, Sales, Social Media, Strategy, Thought Leadership | 49 comments

Sharing is how you build a Brand

In a recent BusinessWeek article featuring Tony Hsieh from Zappos – they closed with a quote from Tony “Sharing is how we build our brand.” And I couldn’t help but agree.

Whether you are a CMO’s of a B2C or B2B Marketing team the key in this next decade is sharing and the key to sharing [...]

January 14th, 2010 | Category: Blogging, Branding, Content Marketing, Facebook, Inbound Marketing, Lead Generation, Social Media, Social Networking | 5 comments

If I had a dollar ...

Last week, I was interviewed by a technology services marketing team looking to improve their Demand Generation activities.

They had a very cohesive but small team and they wanted to ramp up activities to drive brand awareness and lead generation. But as you might expect they had limited funds and bandwidth (don’t we all).

I suggested a [...]

April 28th, 2009 | Category: Branding, Content Marketing, Lead Generation, Lead Nurturing, Strategy | 13 comments

The Future of Advertising is one word ...

Contextual

Now I know this isnt such a new statement – but consider these clues …

When the folks who created ET the movie (I hope I am not dating myself here) wanted to use M&M’s as the candy that ET was most attracted to – Mars said no but Reese’s Pieces said yes. Following the release [...]

March 25th, 2009 | Category: Advertising, Branding, Content Marketing, Interactive Marketing, Online Advertising | 11 comments

Personal Brands RULE on Social Networks

On Facebook you can’t be a Friend of a brand but you can be a Fan of a brand. While it sounds like a subtle difference it is actually an important distinction. Brands are the sum total of the experience a customer has when they are interacting with your brand. But on Facebook that interaction [...]

March 16th, 2009 | Category: Blogging, Branding, Facebook, Social Media, Social Networking | 3 comments
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