News Feed Optimization (NFO) is the new SEO!

One of the big mistakes I often see with companies when they are setting up a Page on Facebook is they spend more time planning “the wedding than they do the marriage” as I like to say. They spend all of the effort to get the page perfect and have it be in compliance with [...]

January 11th, 2011 | Category: Advertising, Facebook, Inbound Marketing, Interactive Marketing, Lead Generation, Social Media, Social Networking | Comment

HOW TO: Grow your Facebook Page by 17% in 1 week!

No this isn’t a scam or a trick to get you to buy one of my books (but please don’t let that stop you from doing so). This is a really basic technique that a number of Fan pages are still missing out on and that is … make sure your landing page for first [...]

January 6th, 2011 | Category: Applications, Facebook | Comment

10 Best Posts of 2010

Far and away one of the best blog posts I wrote this year was on the new 4′c of B2B Marketing – it was read over 15,000 times and 3X more popular than the next most read blog post of the year. This inspired me to do a quick 10 Best Posts of 2010 as [...]

December 29th, 2010 | Category: Advertising, Blogging, Branding, Buzz Marketing, Content Marketing, Customer Experience, Customer Support, Facebook, Innovation, Interactive Marketing, Listening, Monitoring, Social Media, Social Networking | 2 comments

What a Trifecta of a Year!

Last year I wrote about how some weeks are hard to top and how lucky I was to have launched my first book – Facebook Marketing for Dummies (Wiley) with my co-author Rich Krueger, and I was nominated for BtoB Marketing Magazine’s (a Crain’s publication) list of the Top 25 BtoB Marketers of the [...]

December 22nd, 2010 | Category: Advertising, Blogging, Branding, Buzz Marketing, Content Marketing, Customer Support, Facebook, Inbound Marketing, Listening, Social Media, Thought Leadership | 2 comments

Facebook Advertising Tricks for B2B Marketers

If I could offer you a billboard in the middle of Times Square for little to no cost for you to advertise your company would you do it? One of the great things about the Facebook is that it provides you access to a large audience of over 550 Million people worldwide at a very [...]

December 15th, 2010 | Category: Advertising, Facebook, Interactive Marketing, Lead Generation, Online Advertising, Pay Per Click, SEO, Social Media, Social Networking | 7 comments

11 B2B Marketing Predictions for 2011

Around this time last year I wrote about the 10 B2B Marketing Predictions for 2010 and while I would say 7 out of 10 have already materialized and the others are on their way. So that begs the question – what’s on the horizon specifically for B2B Marketers next year?

Here are 11 concrete ways I [...]

December 8th, 2010 | Category: Advertising, Applications, Buzz Marketing, Commerce, Communications, Conversational Marketing, Customer Experience, Customer Support, Facebook, Mobile, Monitoring, Online Advertising, Pay Per Click, Reputation Management, Reputation Monitoring, SEO, Social Media, Social Networking, Strategy, Thought Leadership, Twitter | 27 comments

Is User Generated Content building a Wall between your Brand and your Customer?

So here is a little fact that really scares me – User Generated Content has surpassed that of publisher content which means we marketers (or publishers) are the “white noise” to the User Generated Content “signal” they produce.

So let’s dive into that for a moment …

At a recent concert I was attending at Madison Square [...]

November 24th, 2010 | Category: Content Marketing, Facebook, Inbound Marketing, Social Media, Social Networking, Twitter | 5 comments

Brand Advocates vs Brand Adversaries – it’s a Very Thin Line!

Everyday I provide support on the social web to customers. For the last 18 months we have solved hundreds of issues both small and large for customers around the globe, some as quickly as 15min others as long as 24 hours. But what’s becoming clear to me is that real time communications is essential in [...]

November 17th, 2010 | Category: Customer Experience, Customer Support, Facebook, Listening, Monitoring, Reputation Management, Reputation Monitoring, Social Media, Social Networking, Twitter | Comment

Are kids Brains Different when it comes to Social Media?

I know it sounds like a crazy idea but hear me out. So you know how your grand parents used to tell you about the Great Depression and how you needed to save for a rainy day. My grand dad used to save everything including the wood and nails from old construction projects but I [...]

November 3rd, 2010 | Category: Communications, Facebook, Social Media, Social Networking | 8 comments

3 More ROIs in Social Media – Conversations Leads and Advocates

If you follow me you know I talk a lot about the ROI of Social Media since I happen to have stumbled on a great ROI using Social Media in providing support for our customers at Avaya.

Social customer support I would argue is the single best place to focus your social media efforts since it [...]

October 27th, 2010 | Category: Communications, Conversational Marketing, Customer Support, Facebook, Inbound Marketing, Lead Generation, Loyalty, Social Media, Social Networking, Twitter | 11 comments
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