Paul Dunay joins Networked Insights as the CMO

Almost 5 years ago I started this blog with the notion exploring the changing definition of Buzz Marketing in light of this new thing I saw on the horizon called “Social Media”. [...]

March 1st, 2011 | Tags: , , , | Category: Blogging, Buzz Marketing, Data Mining, Facebook, Innovation, Interactive Marketing, Listening, Location Based Services, Mobile, Monitoring, Podcasting, Reputation Monitoring, Social Media, Social Networking, Support, Thought Leadership, User Generated Content | 34 comments

Do you need to be an Extrovert to be in Social Media Marketing?

Great question which I found myself asking last night after I reviewed my recent Myers Briggs score. I found it interesting that my score came in as ENTJ. For those of you who aren’t aware of the Myers Briggs test it asks you a bunch of questions from multiple angles to rate you on 4 [...] [...]

June 15th, 2010 | Category: Blogging, Communities, Crowdsourcing, Enterprise 2.0, Facebook, Location Based Services, Podcasting, Social Media, Social Networking, Twitter, Wiki | 17 comments

Location is important for your Contact Center too!

Location Based Services (LBS) are becoming all the rage now. Start up companies like Foursquare which is a web based check in service where you can declare your location to your friends, and even popular sites like Twitter and Facebook are getting into the act and attaching location based information about your status updates. Clearly [...] [...]

May 13th, 2010 | Category: Crowdsourcing, Customer Support, Listening, Location Based Services, Reputation Management, Social Media, Twitter | 4 comments