Social Media not a campaign it’s a commitment

A while back I created a post called – There is no “campaign” in Social Media because when marketers use the word “campaign,” it tends to suggest an initiative to get a message out to a targeted group of constituents. It also implies there will be a beginning and, somewhere down the road, an ending.

And [...]

February 2nd, 2010 | Category: Blogging, Communications, Crowdsourcing, Customer Support, Enterprise 2.0, Reputation Monitoring, Social Media, Social Networking, Web 2.0 | 14 comments

Reputation Management for New Media Survey – How ready are you?

One of my goals this year was to do a study on reputation management. As we all factor in the effects of new media on our brands, I felt this was a topic with long-lasting appeal to every marketer.

My hypothesis going into the creation of these questions was that B2B marketers (including yours truly) just [...]

July 1st, 2008 | Category: Reputation Management, Reputation Monitoring | 12 comments

Monitor, Track and Participate in Social Media – a podcast with Michael Spataro

Over the past few years marketers have been working on tracking conversations about their brands on the Web (you are tracking and listening, aren’t you?). But once you have that in place, then what?

Strategies for understanding and dealing with the flow of all these conversations are the natural next step. As more and more conversations [...]

April 29th, 2008 | Category: Reputation Monitoring, Social Media | Comment

5 Ways to Prevent a Reputational Disaster

Lots of brands are finding out the hard way that there are plenty of conversations taking place about them online. For good or bad.

Many brands choose to ignore this. But hope is not a strategy.

Since consumers rely heavily on the Web as an authoritative source of information, managing a brand’s online reputation has become a [...]

April 27th, 2008 | Category: Reputation Management, Reputation Monitoring | 5 comments

Radically Transparent Reputation Management – a podcast with Andy Beal

Brand building and reputation management are two sides of a coin. What brand managers do to build their company’s reputation can come crashing down overnight with the keystroke of an angry blogger.

Managing a company’s reputation used to be a back-channel activity, known only to a few. Today, company reputation is available to everyone. It is [...]

March 9th, 2008 | Category: Reputation Management, Reputation Monitoring | One comment