3 More ROIs in Social Media – Conversations Leads and Advocates

If you follow me you know I talk a lot about the ROI of Social Media since I happen to have stumbled on a great ROI using Social Media in providing support for our customers at Avaya.

Social customer support I would argue is the single best place to focus your social media efforts since […]

October 27th, 2010 | Category: Communications, Conversational Marketing, Customer Support, Inbound Marketing, Lead Generation, Loyalty, | 11 comments

Facebook’s Like Button adds Life to your Content

Like it or hate it – the Like button is here to stay. In the first week of its launch 50,000 like buttons were integrated on various websites and more than 1M “likes” were registered within 24 hours of its introduction. At last count well over 100,000 websites integrate some form of Facebook’s social plugins […]

October 20th, 2010 | Category: Applications, Buzz Marketing, Content Marketing, Crowdsourcing, | 3 comments

Facebook can’t be stopped and here’s why!

I am just putting the finishing touches on the 2nd Edition of Facebook Marketing for Dummies (Wiley) with my co-author Rich Krueger (and BTW we have sold over 20,000 copies in less than a year!). We also just completed Facebook Advertising for Dummies (Wiley) which is due to ship in November. And a question I […]

October 6th, 2010 | Category: Advertising, Applications, Behavioral Targeting, Commerce, Online Advertising, | 9 comments