Personality Not Included – a podcast with Rohit Bhargava

What if you placed a call to GM and the CEO answered the phone?

You would think perhaps this company is too small to suit my needs. This is why the bigger a company gets the more faceless they become because they layer on infrastructure to foster a certain perception.

But new media changes that […]

Riding the Groundswell of Social Media – a podcast with Charlene Li

Right now, your customers are writing about your products on blogs and reediting your commercials on YouTube. They’re defining you on Wikipedia and ganging up on you on social networking sites like Facebook. These are all elements of a social phenomenon — the groundswell — that has created a permanent, long-lasting shift in the way […]

The End of Command and Control Branding

For years, classic brand strategy has always been about the creation of a single message that can be used with all of your constituents; investors, employees, senior management and customers about who you are and what value your company provides. Brand managers tend to write it up and paste it on every wall and train […]

Monitor, Track and Participate in Social Media – a podcast with Michael Spataro

Over the past few years marketers have been working on tracking conversations about their brands on the Web (you are tracking and listening, aren’t you?). But once you have that in place, then what?

Strategies for understanding and dealing with the flow of all these conversations are the natural next step. As more and more […]

Don’t Interrupt what Interests People – BE what Interests People!

I can’t get an idea out of my mind that I think is profound for this social media age. Recently I blogged about giving your customers and prospects the opportunity and the permission to start a dialog with your brand. Here’s the important follow-up to that idea – don’t do it with banner ads or […]

The Power of Social Media meets the Press Release

Is the press release dead?

Well not really. But there certainly is a new wave out there – the social media press release, or SMPR, spawned by Todd Defern and the folks at SHIFT communications.

What does this mean for you? Well, when newspapers, magazines and other media go online, they are trying to create […]

Media Buying Needs to Evolve!

Thinking about buying media? Well, it’s no longer just about ad space or traditional print. Today media has to “sing and dance.” It has to have a tight connection to the brand at the same time it distributes the brand with rich experiences online through social media – social networks (like Facebook), videos, podcasts, RSS […]

Is Social Media more difficult in B2B than B2C?

I submit that it is! Please hear me out.

When I say Ralph Lauren, Nine Inch Nails, Vineyard Vines, GAP – or even Apple – you get a sense of a very homogeneous type of person. You get a picture of exactly who I mean and the “lifestyle” that brand portrays. When I say Ralph […]

Get a “Social” Life

You can run but you can’t hide for long from social networking. At some point or another you will have to sign up for one or probably more social networks. But recently some early adopters have said they want out completely – the equivalent of unplugging entirely from social networking. To them I say – […]

Influencers Shminfluencers – a podcast with Duncan Watts

Personally I am a big fan of Malcolm Gladwell’s book The Tipping Point. So it was scary to me to read the title of a recent Fast Company article, “Is the Tipping Point Toast?”

The article has prompted numerous authors and observers to weigh in on the topic in the blogosphere:

Social Media Top […]