– Solving the Challenges of Corporate Blogging

How do you enable legions of bloggers if you are a company like Microsoft? What policies and procedures do you put in place? What approval process can handle thousands of blogger posting each day? Who owns the corporate blog, Corporate Communications or Interactive?

Andy Sernovitz, with input from early participants like Sean O’Driscoll from Microsoft started the Blog Council to help corporate bloggers address these and other issues on a weekly basis. I decided to reach out to them and get some more information and perhaps some clues on how to deal with these questions. Enjoy … – Solving the Challenges of Corporate Blogging

About Andy

Andy Sernovitz is CEO of GasPedal, a word of mouth marketing consulting firm. He is author of the hot and sexy new book Word of Mouth Marketing: How Smart Companies Get People Talking. Seth Godin wrote the foreword and Guy Kawasaki wrote the afterword.

Andy teaches Word of Mouth Marketing at Northwestern University’s Medill School of Journalism and previously taught Internet Entrepreneurship at University of Pennsylvania’s Wharton School of Business. He was a founder and CEO of the Word of Mouth Marketing Association (WOMMA), which made the idea of consumer-friendly, consumer-controlled marketing into the #1 most important marketing phenomenon. He recently left WOMMA to return to private life and is now its “President Emeritus.”

In past lives, Andy founded and ran the Association for Interactive Marketing, the big trade group in the dot com days; was an email marketing guru; ran a business incubator; started some startups; and sat on some boards.

About Sean

Sean O’Driscoll first joined Microsoft Corporation in 1992 as part of the worldwide sales organization. During his early years with the company, he held several positions responsible for the recruitment, development and engagement of Microsoft Partners. As part of these responsibilities, Sean was accountable for developing business alliances with many of the company’s largest independent software vendors, including Great Plains Software, Siebel Systems and Computer Associates.

In 1998, Sean joined Microsoft’s professional services organization and helped establish the company’s first support and consulting business focused on global ISV, system integration, and OEM partners. In January 2003, he rejoined the Customer Service and Support operation as Director of MVP (Most Valuable Professional) and Technical Communities.

In his current capacity as General Manager, Community Support Services, Sean is responsible for developing social media and community-based support models and leading the worldwide MVP program. The MVP program is designed to award and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.

Sean is currently transitioning out of Microsoft and has launched CGT Consulting, an independent consultancy focused on applying social media and influencer programs to driving business strategy and long term results.

Sean graduated from Pacific University in Forest Grove, Oregon, with degrees in business administration and philosophy. He now lives just outside Seattle, Washington, with his wife Kari, and two daughters, Erin and Lauren.

Written by Paul Dunay
Paul Dunay is an award-winning B2B marketing expert with more than 20 years’ success in generating demand and creating awareness for leading technology, consumer products, financial services and professional services organizations. Paul is the global vice president of marketing for Maxymiser a leading web optimization firm, and author of four “Dummies” books: Facebook Marketing for Dummies (Wiley 2009), Social Media and the Contact Center for Dummies (Wiley Custom Publishing 2010), Facebook Advertising for Dummies (Wiley 2010) and Facebook Marketing for Dummies 2nd Edition (Wiley 2011). His unique approach to marketing has led to recognition of Paul as a BtoB Magazine Top 25 B2B Marketer of the Year for 2010 and 2009 and winner of the DemandGen Award for Utilizing Marketing Automation to Fuel Corporate Growth in 2008. He is also a finalist for the last six years in a row in the Marketing Excellence Awards competition of the Information Technology Services Marketing Association (ITSMA), and is a 2010 and 2005 gold award winner in Driving Demand. Buzz Marketing for Technology, Paul’s blog, has been recognized as a Top 20 Marketing Blog for 2009 and 2008, a Top Blog to Watch for 2009 and 2008, and an Advertising Age Power 150 blog in the “Daily Ranking of Marketing Blogs.” Paul has shared his marketing thought leadership as a featured speaker for the American Marketing Association, BtoB Magazine, CMO Club, MarketingProfs, Marketing Sherpa, Marketing Executives Networking Group (MENG), and ITSMA. He has appeared on Fox News, and his articles have been featured in BusinessWeek, The New York Times, BtoB Magazine, MarketingProfs and MarketingSherpa. Paul holds an Executive Certificate in Strategy and Innovation from MIT’s Sloan School of Management and a bachelor’s degree in Marketing and Computer Science from Ithaca College.