Marketing Darwinism: Manish, Advaiya has been going strong for over a decade now. Tell us about your evolution.
Manish: Paul, you used the right word here- evolution. Our company has grown and evolved a great deal since it was just an idea in our minds years ago, to now being able to list in our roster or customers and partners over 100 companies and over 500 individuals as ongoing customers. We are at once proud and humbled. Advaiya started as a Microsoft partner, focused on Enterprise Project Management, and has evolved into a full-service Application Developer, Integrator, and Implementer and a full-scale Digital and Content Agency. Under one roof, we connect to and service some of the world’s largest companies hailing from North America, Asia, and Europe but also innovative startups and what are deemed “traditional” companies in the manufacturing and services spaces. We are having a blast.
Marketing Darwinism: Big Tech has grown into the most powerful economic force in the world. How do you see that as it relates to Advaiya’s growth?
Manish: We are lucky in this regard in two ways. First, we have very good relationships with companies that constitute “Big Tech” and continue to partner with them actively. In fact, many of our outbound efforts are conducted jointly with large companies. We feel very lucky in that regard. Second, and maybe even more importantly, the notions of Digital Transformation are real and we are able to offer a layer of know-how, IP, and process on top of the amazing platforms these companies build- we offer them to a slew of customers of a variety of sizes and across verticals. Companies that many deem as “old world” are in fact embracing Digital Transformation with a speed and vigor that would surprise all the naysayers. So, again, we have a twofold win here- as customers and as value-add partners.
Marketing Darwinism: Okay so you said it. Digital Transformation. Unpack that for me.
Manish: We all know of the clichés and we all know about hyperbole. But what’s lost in all that are real stories of learning, transformation, growth, culture change, and yes mistakes too. Digital Transformation is not about rhetorical shifts but about profound changes in the actual processes and products/services an organization uses to engage, operate, and execute. Isn’t that the goal ultimately? Digital Transformation implies something deeper too- an ongoing, persistent commitment to honing, improving, and creating efficiencies. We work with amazing companies that are discovering the mind-bending results of say well-implemented CRM solutions, Data visualization and effective dash-boarding, implementing an effective data strategy, building engaging digital artifacts, and so on. Being even a small part of that is heady.
Marketing Darwinism: What do you tell prospective customers to get them to want to work with Advaiya?
Manish: We approach these conversations with a clear view that we must put our best foot forward with all customers. We have to be able to understand context, culture, as well as the business needs in order to truly be effective. Even when we were a small team, we were working with some of the world’s largest corporations on critical projects. There was no room for anything but our A+-game. Though we have expanded our personnel and our footprint, there is no different in our attitude or our execution. This is in our view attributable to 4 elements:
First, we are very picky about hiring. About a third of the company has been with us since inception. Another third has been with us for over 5 years. We love growth but it has to be done in a way that does not diminish results.
Second, we have incredible customers who understand that long-term partnerships produce the best results. We are not here just to transact. We are here to build together.
Third, we are a constant-learning organization. This applies to the latest technologies, the latest processes and certifications, but also a fundamental dedication to listening. Learning is key. Our Chief HR Officer is really our Chief Learning Officer.
Fourth, when we falter, we correct quickly. We cannot be caught up in the ego and pretensions of being right always. We are not.
If these factors make sense to you, then please work with us. Else, let’s just be friends!
Marketing Darwinism: Any parting thoughts?
Manish: The new technologies and applications, powered by AI and ML and built for customer engagement and improvement are worth looking at. We have a breadth of expertise and the curiosity to learn how to quickly apply these technologies to real scenarios. We love to listen. And then to go about making real contributions.