You asked for it, so you got it. The number one most popular podcast in my series of podcasts has been “How to Start a B2B Community” with Mukund Mohan, CEO of Canvas Group. So I shared this information with Mukund and asked who I should interview next. He pointed me to Sean O’Driscoll at Microsoft.
Naturally, I’ve been reading all I can about social media and communities. But honestly, I heard more new ideas from Sean than in all of the articles and blogs I’ve come across on the topic.
I conducted an interview with Sean O’ Driscoll to learn what it is like to have thousands of communities to listen to and manage. And I wanted to learn how you harness these communities for product launches as part of an integrated marketing campaign. Enjoy …
Sean O’Driscoll is general manager of the Customer Service and Support Community and the Microsoft Most Valuable Professional (MVP) Program at Microsoft Corp. He is responsible for developing community-based support models and leading the worldwide MVP Program. The MVP Program is designed to honor and recognize amazing individuals in technical communities around the globe who share a passion for technology and the spirit of community.
For more information on Sean please visit his blog or view some of his posts we discuss on the podcast: