Marketing Darwinism chatted with Pepper’s CEO Pulak Sinha on progress since last time we spoke.
Marketing Darwinism: Pulak, how has progress been since connecting six months ago?
Pulak: I appreciate the question around progress since in fact that is the key determinant of a company’s success. We’ve made enormous progress on a variety of fronts, most significantly around customers, product, and team. We’ve expanded and deepened our customer connection; over $5B runs on the Pepper platform today- doubling in 6 months. Produce-wise we’ve introduced a variety of new modules and connectors and have launched a low-code orchestrator for our customers. And we’ve expanded our team, with two solid executives joining over the last quarter. Miles to go still of course but real velocity in the right direction.
Marketing Darwinism: Remind us again about your “raison d’etre” and your core target market
Pulak: We built Pepper from the ground up to offer simplicity, ease, success, and ROI to Asset Management and Portfolio Management teams. That Asset Manager with a new fund or one that is seeking optimization of data to improve outcomes in a current fund, the portfolio manager who wants to harness data- across investment and asset classes- to drive customer value, the data-drenched Asset Manager who is looking to at once increase returns while simultaneously complying with the varied regulatory frameworks in the industries and geographies that government his/her investments—these are the people for whom we’ve built Pepper. We believe we are the leading data platform for ROI optimization in the space.
Marketing Darwinism: As an entrepreneur, how did you land on this space and why does it continue to animate you?
Pulak: Great question. The numbers are striking. Asset Managers have been given $120 trillion to manage on behalf of clients. Such staggering numbers can overwhelm. Of this, over $15 trillion is invested in alternatives. Making sense of all these investments, optimizing current portfolios, and analyzing the benefits of new investments in a data-driven fashion – these are all areas we support. I got into the space because when I was deep in the industry, I needed a “Pepper.” Such stories to me are the essence of the journey we are on. We’ve been successful so far but are humbled by the possibilities ahead.
Marketing Darwinism: Recent articles have emphasized the connections between great Chief Information Officers, Asset Managers, and Chief Investment Officers. Can you comment on that?
Pulak: Every time one of the articles comes out, it is great for us. We’ve built an enterprise-class platform that would align all of these roles- a SaaS platform with low time to value, cloud-native and extensible apps, integrations, and ease of use—we believe that we are a crucial piece in the alignment of Asset Management ROI and technology.
Marketing Darwinism: What is your customer success strategy?
Pulak: This relates back to our mission. Helping customers harness the power of data is never a one-off, point-in-time “task” but is instead a process. While our platform is very easy to deploy, we make sure to connect with our customers regularly to ensure that they are prospering and getting what they need. There’s nothing better than seeing them succeed but also getting their feedback and rolling it into the product.